Frequently Asked Questions

We are juggling many clients at one time and it can difficult to keep up with all the details, especially if they're spread out among different communication forms! 

We kindly ask that you help us help you by inquiring through the website and not through instagram or facebook dm or through text message. This is the best way for me and my team to keep track of your order details to ensure there are no errors or miscommunications. We do love to engage with our clients on social media, so please do feel free to ask questions and reach out via DM. But you may find that we will direct you to our inquiry form, if necessary.

Send an inquiry right here, we can't wait to hear from you!

You should receive an email from us immediately after submitting the inquiry form with additional details. If you do not see this email, please be sure to check your spam folder. 

Yes we have a minimum of $240, before delivery and installation fees, for custom orders. Anything less will be fully constructed and available for pickup as a grab and go garland at our party store in downtown Rome.

Grab and Go Garlands are the perfect budget-friendly alternative that still adds a little LUX to your celebration! They are designed by us then picked up, hung and styled by you! Hanging materials and written instructions are provided by us. You can still choose your colors and length, just like a custom installation. We recommend you drive a larger vehicle (SUV or van) when coming to pickup your garland. Pickup is at our party shop in Downtown Rome.

We use only the highest quality, professional latex and mylar foil balloons. Latex balloons are made in the USA and 100% biodegradable. 

* Disclaimer: Balloon installations can last anywhere from 1 day to 3 months depending on the conditions. We do not recommend keeping balloons in direct sunlight during warmer months. Once delivered, Lux Aeir is not held responsible for any balloons that are popped, stolen, lost, poked or let go of. If WE pop your balloon, it will be replaced at no charge or a refund will be issued if we're unable to get a replacement in time.

We will certainly try our best! Last-minute orders are only accepted based on our availability and may be limited to only the balloons we have in stock. The order total for last-minute bookings will be due upfront & may be subject to a rush fee.

Absolutely! We carry insurance and are also licensed by the city and state to operate. 

Absolutely! We serve Rome, Georgia and surrounding areas. Delivery is $3/mile from 30161 with a $30 minimum.  

Once the event is over it is the clients responsibility to take down the installation. If you would like us to come back and remove the balloons and hanging materials, this can be provided at an additional fee. Please mention this upon booking. 

We use wall friendly command hooks for indoor installations. Please verify with your venue that it is acceptable to hang items on the wall. We do offer free-standing backdrop rentals for an additional fee that are a great option if balloons cannot be attached to walls at your venue. 

Retainer fees paid to hold your event date are non-refundable. We require a 7 day notice if your event is cancelled in order to receive a full refund (minus non-refundable retainer). If less than a 7 day notice is given, a credit will be held on your account for a future booking. 

Yes we offer a helium balloon bar at our party store in downtown Rome, Georgia. You can order helium balloons on our website for pickup or delivery or come see us in person to design your order.